This is our Frequently Asked Questions (FAQs)
Scroll down the page to find the answer to your question.
We’re expectant that these will resolve your queries, but if they don’t please get in touch with us so that we can help resolve you issue.
Click each of the questions below to reveal the answers.
General questions
Yes! If you already have a TheologyX account using your email address you can use the same account details on MCBX.
You can also use your MCBX account to log into TheologyX.
If you made a typo when creating your account, the system cannot send an email to an email address that does not exist. Try creating another account with the email address you used before, if it says ‘this email address is already associated to an account’ then email will arrive soon.
Emails can take up to an hour to process, but most often arrive within a few minutes.
If you haven’t created an account on MCBX it may be that you have used your email address to create an account on one of the sister-sites which include TheologyX and CliffX. Try using the password you’ve used on the other site for that email address and it will allow you to log in.
Why is this?
MCBX is a subdomain of TheologyX and part of the wider international database of TheologyX. This means that while there is one database your account only exists on the sites you’ve logged into. It means that your account can give you access to other sites, but it won’t automatically until you’ve logged in.
If you had originally created an account on TheologyX or CliffX you can use the same account details to log into MCBX.
Your account isn’t yet recognised by MCBX. To reset your password you will need to request a password reset via the prompt on TheologyX or CliffX depending where you first created your account.
Why is this?
MCBX is part of the wider international database of TheologyX.
If you had originally created an account on TheologyX or CliffX you can use the same account details to log into MCBX.
If you are trying to reset your password to enable you to log in to MCBX for the first time because you have forgotten your password, MCBX can’t recognise your account fully until you have logged in to the site, but won’t let you create a new account using your email address as it is already in the system.
Your dashboard will say ‘you are not enrolled in any courses’ in a few situations which includes
- When you have created an account but not signed up for or enrolled in any courses.
- When you have created your account, but the admin team for the course you are due to take hasn’t enrolled you yet, please be patient. Some course enrolment happens shortly before the course start date, other course teams undertake the course admin weekly, while other courses are auto-enrolment and you can sign yourself up and gain immediate access.
- If you have created an account using an email address that doesn’t match the email address the course team have enrolled you with. Check with the course organiser(s) for which email address you need to create an account with.
- If the course you were enrolled in has finished it is archived and will display under ‘Past courses’ rather than ‘My courses’ on your dashboard. Switch tabs and you may find the course you had previously taken. This ‘Past courses’ tab on your dashboard only appears once a course you’re enrolled in has passed its end date.
- If you are on the wrong TheologyX site. We have multiple sites for TheologyX as some partners have their own version and you may have ended up on the wrong site. Try CliffX for Cliff College’s site or TheologyX for the international site.
If you have been enrolled in a course either by yourself or an administrator you will find it listed on your ‘dashboard‘.
If you need to enrol yourself in a course, go to the course catalogue by clicking ‘Explore New Courses‘ then look for the relevant course. Click the course title, and then find the red ‘enrol’ button to add yourself.
Course related questions
The course is built with pre-requisites meaning you will get a ‘content locked’ message until you have successfully answered all the questions in that subsection.
You can look on your ‘progress’ page for the course by clicking ‘Progress’ on the course menu. Scroll down to read the scores for each section and subsection. These will display as, for example, 0/1 or 1/1. If you have successfully answered the questions they would appear as 1/1. If you haven’t answered a question or you have answered incorrectly, it will show as 0/1. These are the ones to focus on.
To go to the subsection with the unanswered question click the red title of the subsection. This will take you back to the last place you viewed in the subsection (probably the last page).
Navigate back through the pages either using the ‘previous’ button or click on the page tabs of the navigation bar to find the relevant page and complete the question you’d not answered.
Answer the question, or confirm your response by clicking the ‘submit’ button if there is a confirmation button.
Once you have answered all the questions successfully that were previously showing as 0/1, the next section will become accessible to you.
Always take care to scroll down to the bottom of all the pages; some pages have multiple questions. If you ensure you complete everything on the page, you won’t have an issue.
The progress dial or progress percentage is different to your graded score.
The progress dial will recognise where you fully engaged and viewed all the pages of a course, watching all videos to the end, opening hyperlinks to extra resources, answering questions successfully and scrolling to the very bottom of a page. When you do this a tick of completion appears on the page tab for a subsection. When you complete all the subsections you get a tick for the section completed on the menu and you’ll see the progression percentage increase. This percentage is only a guide. Not all courses can get 100% for the progression percentage.
The score that matters is your grade for the completion at the end of a course. This doesn’t necessarily mean that the course you’re taking is marked academically, it just means the course is built with some components which prompt the system to say ‘yes, they’ve done this bit’.
This score is found on your ‘progress’ page and where there is one, your ‘pass’ mark on the bar chart will release a certificate to you when you’ve completed enough to pass the course.
The percentage progress that you see next to the ‘Progress’ on your courses’ menu is an approximate guide to how much you’ve completed of a course.
The score is the parts of the system you’ve completed which have been programmed by the course designer to confirm completion of sections before you move on. If relevant to your course, this is what releases a certificate once you reach the ‘pass’ grade percentage.
Certificates
If the course you’ve taken has a certificate of completion included (not all courses do), there are three locations to find a certificate
- On the course’s ‘progress’ page.
- On your ‘dashboard’ under the course listing.
- On your ‘profile’ page under certificates (if you provided a Date of Birth when setting up your account)
You may not have completed everything in the course. Check on your ‘progress’ page in the course to see if you have any ‘0/1’ scores for unanswered questions. If you do, click the red subsection title above the 0/1 score and find the questions you didn’t answer. Repeat the process for all the questions you’ve not answered. Once you’ve completed all the required questions, the certificate will release.
On some courses you may need to request your certificate. On your ‘progress’ page within the course you can click ‘request certificate’ to prompt the system, wait 10 minutes and it should generate for you.
Not all courses have certificates of completion associated with them, if this is the case then no certificate will be created.
Not all courses provide a certificate of completion.
Some courses offer certificates of completion.
For those that do, these are found on your ‘progress’ page within the course. In order to access your certificate you will have needed to meet the graded requirements. If you haven’t completed all the necessary sections of a course the certificate cannot display for you. You can look on your ‘progress’ page for the bar chart. The bar chart has a line showing the ‘pass’ grade. You will need to mark all the relevant sections off and answer all the relevant questions in the course to complete a course.
Look for the 0/1 scores on the progress page. These show were you haven’t answered a question or didn’t input a correct answer. Where you have 1/1 you did complete the question successfully. To go back to a section that you have a 0/1 in it, click the red subsection title. MCBX will take you back to the last place you viewed in that subsection – which is often the last page. Check each page for the unanswered question, complete it, then return to the progress page to repeat the process for any other unanswered questions.
Once you’ve completed enough to reach the ‘pass’ line, your certificate will appear for you.
Questions about Creating Safer Spaces: Advanced Module
The course is built with pre-requisites meaning you will get a ‘content locked’ message until you have successfully answered all the questions in that section.
You can look on your ‘progress tab’ and the practice scores will roughly show you were you have unanswered questions. Navigate back through the unit to the relevant page and complete the question you’d not answered.
Once you have answered all the questions successfully the next section/unit will become accessible to you.
Take care to scroll down all the pages, some pages have multiple questions. There is a note to clarify so please read all the material and you won’t have an issue.
If you have answered all the questions but a few of them are incorrect, this can stop you progressing.
Please return to the question you got wrong and self-correct the answer by clicking the ‘reset’ button where there is one, or change your selected answer to the correct answer.
Once you have selected a correct answer you will be able to move on.
Incorrect answers can delay your progress to the next unit as the pre-requisite grading requires full completion before it allows you to access the next unit.
You can check for the incorrect/unanswered questions on your progress tab which will have various 0/1 or 1/1 etc depending on the points scorable for a question. Navigate back to the unit page where there are 0/1s.
The progress dial is different to your graded score.
The progress dial will recognise where you engaged fully and viewed the pages, often needing to scroll down the the ‘previous’ and ‘next’ buttons for navigation rather than just the ones at the top of the page to recognise you’re involvement with the page. It isn’t yet perfect technology but it does give you an approximate gage of where you’re up to in the course.
The score that matters is your grade for the completion at the end. This score is found on your ‘progress’ tab.
Some courses are self-enrolment others require an administrator to enrol you on the course. CSS:AM is an administer controlled enrolment. The District team may not yet have reached your enrolment in their list. If you have concerns for the delay, please contact them.
Once they have enrolled you, you will be able to see “Creating Safer Spaces: Advanced Module” in your dashboard.
Please note that the 2021 version of Creating Safer Spaces: Advanced Module is available on TheologyX. The 2023 version will be released on MCBX.
Contact your District Safeguarding Officer if they are the ones who have registered your for the course.
If the above questions haven’t resolved your issues about the Creating Safer Spaces: Advanced Module course coordinators on amonlinetraining@methodistchurch.org.uk.
Can’t find what you’re looking for? Contact us.